Privacy Policy

This Privacy Policy explains how Titans Ticketing handles personal and operational information when the app is used for ticketing, check-in, participant management, reporting, and related event operations.

Information We Collect

Depending on how the app is used, we may process:

• Participant details such as name, NIC or identification number, phone number, email address, ticket ID, ticket status, and ticket type.
• Operational metadata such as admin usernames, timestamps, approval actions, reservation actions, scan activity, and ticket creation records.
• Technical information needed for service reliability and security, such as authenticated session data and request logs.

How We Use Information

• To issue, manage, validate, approve, reject, reserve, and scan tickets.
• To support event access control, attendee management, and ticket analytics.
• To detect misuse, secure the platform, troubleshoot incidents, and maintain service quality.
• To communicate service-related information when necessary for ticketing operations.

Data Security

• Data transmitted between the app and backend services is protected using HTTPS/TLS.
• Data stored in backend systems is maintained in MongoDB with encryption protections configured for the deployed environment.
• Administrative access is limited to authorized personnel and authenticated sessions.
• Reasonable safeguards are used to reduce unauthorized access, disclosure, alteration, or destruction of data.

Data Retention

We retain data for as long as it is needed for ticketing operations, event management, compliance, dispute handling, fraud prevention, and legitimate business record-keeping. Data may be deleted or anonymized when it is no longer required for these purposes.

Data Sharing

We do not sell personal information. Data may be shared only where reasonably necessary with service providers, infrastructure providers, or authorized event operators who support the app’s operation, security, analytics, communications, or legal compliance.

User Rights and Requests

Where applicable, users may request access, correction, deletion, or review of personal information held through the service, subject to legal, operational, and security limitations.

Children’s Privacy

The app is intended for event administration and operational use. It is not directed to children as a standalone consumer-facing service.

International Processing

Depending on the hosting and service providers used, data may be processed in jurisdictions outside the user’s local region. Reasonable steps are taken to protect such data in transit and at rest.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect product, legal, or operational changes. The most recent version will be published on this page with the updated effective date.

Contact

For privacy-related requests or concerns, please use the support details listed on the Support page.